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Terms & Conditions

By accessing this site you agree to be bound by these Terms of Usage and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this site. Print Rotorua reserves the right to make changes to this site and to these Terms of Usage at any time without prior notice. You should review these Terms of Usage each time you access this site. You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. By registering to our website, you will be automatically subscribed to our newsletter subscription program. You may withdraw your consent to receive communications from us electronically by contacting customer care at However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.

All orders are subject to acceptance by Print Rotorua. We reserve the right to reject any order at any time without recourse.

All the terms and conditions and/or any transactions occurring online at or by phone are subject to the laws of New Zealand. Print Rotorua is not responsible for the delay and/or damages resulting from machinery breakdown, acts of god, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo. The tools available on to create document is the property of Print Rotorua. The Buyer’s order shall be deemed an acceptance of the Seller’s terms. The Terms and conditions shall in all respects be governed by the laws of New Zealand.

Best Price policy
We offer the best possible prices in Rotorua for most products based on online advertised prices from other competitors. If you find a competitor’s lower price (including delivery charges) on the same item that’s available for same-day delivery or collection, we’ll beat it by 10%. Only valid for genuine quotations. Excludes trade (Personal) quotes, sales, promotions, discounted products, stock liquidations and commercial offset printing.  Prices should be same paper quality and the thickness.

Prohibited Use
User can only use the website as expressly permitted by Print Rotorua. User may not cause harm to the website. Specifically, but not by way of limitation, user may not: Interfere with website performance by using viruses or any other technology or program designed to affect performance, content, and appearance of the website. Modify, create derivative works from reverse engineer, decompile or disassemble any technology. Collect any user information used for registration

All the content including but not limited to: Design, graphics, organization and digital conversion related to site are protected under applicable copyright, trademarks and other property rights. Copying, downloading or redistribution of any such matters or any part of site, except outlined in this, is strictly prohibited.

User will retain ownership of the content that are used, referred or uploaded by the user during the use of the site. While using any outside content, user grants following licenses to Print Rotorua, the non-exclusive, worldwide, transferable, sub-licensable right to copy, crop, reproduce, publicly display, sell and distribute design in or on products and in advertising, marketing, samples, and promotional materials for Print Rotorua. And the right to make modifications to users’ design.

User may remove the design, graphics or file, designed or uploaded by the user, at any time during the usage of the website. After the content designed by the user is transferred to the Print Rotorua, if user chooses to remove that content, Please notify Print Rotorua in writing. Any orders that might have derived from that content will prior to the written notification of termination will fulfilled.

If user believes that her/his work has been copied in a way that constitutes copyright infringement, please provide our copyright agent ( following information.

Our Agent will quickly act on any such notice received.

Color Issues
The Company uses standard industry software for designing and printing purpose. We do not guarantee any colour matching or exact colour print. Slight colour variations are possible and should be considered as acceptable and will not be considered production mistake and will not be eligible for refund or return or reproduction. We use the best judgment to match the colour but if you need visually match colour, we suggest ordering sample product.

Design Proofing
We will not proof read any design made by user. Please double check all your design before submitting order. Print Rotorua can not be held responsible for mistakes in design made by the customer.

Delivery dates are indicative dates only and are based on production ready orders and don’t include any public holidays or shipping delays. Any delay due to shipping has to be addressed directly with the shipping company.

Production time & Shipping time is a general reference guide only, the actual delivery date is subject to daily production capability & couriers performance. If the order is urgent or required by a specific date, please notify us, and we will make sure the order is sent out within the specific timeframe, however, we have no control to 3rd party courier’s performance, and we are not liable to the delay on couriers shipping service.

Returns and Refund
Due to the nature of the product, no refund can be made once the order is processed unless there is error on Print Rotorua. Any claims for defects, damages, or shortages must be made in writing within 24 hours after receipt of the merchandise. We will not replace the order if it is determined by us that the order was misused or mishandled by the buyer or part of the order was used by the buyer and part of the order is being returned.

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